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Chapter 14. Quality Improvement and the Medication Use System

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Significant drivers of the demand for quality measurement in health care are:

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a. The U.S. Department of Health and Human Services

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b. The Joint Commission (TJC)

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c. Employers that provide health care benefits

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d. All of the above

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The PDCA model of quality improvement stands for:

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a. Prepare, Develop, Calculate, Assess

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b. Produce, Design, Cost-control, Act

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c. Plan, Develop, Check, Assess

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d. Plan, Do, Check, Act

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e. None of the above

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Quality improvement is a proactive technique that is focused on the entire process.

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a. True

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b. False

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Which of the following is not a characteristic of continuous quality improve-ment?

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a. Systems oriented

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b. Data driven

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c. Team oriented

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d. Punitive

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e. a and d

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Examples of tools used in continuous quality improvement include:

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a. Flow charts

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b. Pareto charts

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c. Scatter diagrams

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d. Control charts

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e. All of the above

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Which of the following are common purposes for measuring quality?

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a. Identify problems within a system

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b. Monitor improvements within a system

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c. Public reporting on providers

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d. Removal of bad employees

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e. a, b, and c

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Within the Donabedian framework for quality assessment, which of the following indicators pertain to Structure?

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a. Percent of pharmacies with a patient counseling area

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b. Percent of patients with diabetes who received an annual eye examination

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c. Death of a patient due to an adverse drug-related event

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