@inbook{6494501,
author={David P. Nau},
editor={Warholak, Terri L. and Nau, David P.},
title={Chapter 1. Quality and the Future of Health Care},
booktitle={Quality and Safety in Pharmacy Practice},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2010},
url={accesspharmacy.mhmedical.com/content.aspx?aid=6494501}
}