@inbook{6494562, author={David P. Nau and Duane M. Kirking}, editor={Warholak, Terri L. and Nau, David P.}, title={Chapter 2. Understanding Problems in the Use of Medications}, booktitle={Quality and Safety in Pharmacy Practice}, publisher={The McGraw-Hill Companies}, address={New York, NY}, year={2010}, url={accesspharmacy.mhmedical.com/content.aspx?aid=6494562} }