@inbook{6496120,
author={Ana C. Quiñones-Boex and Thomas J. Reutzel},
editor={Warholak, Terri L. and Nau, David P.},
title={Chapter 12. Implementing Change to Enhance Quality},
booktitle={Quality and Safety in Pharmacy Practice},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2010},
url={accesspharmacy.mhmedical.com/content.aspx?aid=6496120}
}