@inbook{6496617,
author={Julie Kuhle and Lynne Schifreen},
editor={Warholak, Terri L. and Nau, David P.},
title={Chapter 16. Responding to an Outside Assessment of Pharmacy Quality},
booktitle={Quality and Safety in Pharmacy Practice},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2010},
url={accesspharmacy.mhmedical.com/content.aspx?aid=6496617}
}