RT Book, Section A1 Holmes, Erin R. A1 Bynum, Leigh Ann A2 Zgarrick, David P. A2 Alston, Greg L. A2 Moczygemba, Leticia R. A2 Desselle, Shane P. SR Print(0) ID 1129011171 T1 CUSTOMER SERVICE T2 Pharmacy Management: Essentials for All Practice Settings, 4e YR 2016 FD 2016 PB McGraw-Hill Education PP New York, NY SN 978-0-07-184543-4 LK accesspharmacy.mhmedical.com/content.aspx?aid=1129011171 RD 2024/04/18 AB Dr. Holmes is an associate professor with the School of Pharmacy and research associate professor of the Research Institute for Pharmaceutical Sciences, both at the University of Mississippi. Dr. Holmes received her PharmD degree and MS in pharmacy administration from Duquesne University and PhD in pharmacy administration from the University of Mississippi. She taught pharmacy management for 7 years and currently teaches pharmacy law, personal finance, and health care policy. Her research focuses on organizational behavior, human resource management, and service implementation in community pharmacy practice.