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Chapter 14. Quality Improvement and the Medication Use System

Significant drivers of the demand for quality measurement in health care are:

a. The U.S. Department of Health and Human Services

b. The Joint Commission (TJC)

c. Employers that provide health care benefits

d. All of the above

The PDCA model of quality improvement stands for:

a. Prepare, Develop, Calculate, Assess

b. Produce, Design, Cost-control, Act

c. Plan, Develop, Check, Assess

d. Plan, Do, Check, Act

e. None of the above

Quality improvement is a proactive technique that is focused on the entire process.

a. True

b. False

Which of the following is not a characteristic of continuous quality improve-ment?

a. Systems oriented

b. Data driven

c. Team oriented

d. Punitive

e. a and d

Examples of tools used in continuous quality improvement include:

a. Flow charts

b. Pareto charts

c. Scatter diagrams

d. Control charts

e. All of the above

Which of the following are common purposes for measuring quality?

a. Identify problems within a system

b. Monitor improvements within a system

c. Public reporting on providers

d. Removal of bad employees

e. a, b, and c

Within the Donabedian framework for quality assessment, which of the following indicators pertain to Structure?

a. Percent of pharmacies with a patient counseling area

b. Percent of patients with diabetes who received an annual eye examination

c. Death of a patient due to an adverse drug-related event

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