This textbook is organized to reflect all of the major management functions performed by pharmacists in any practice setting. The book is divided into sections representing each function, and is further divided into chapters that detail the various components of each function.
Our experience as educators has taught us that students are the most effective learners when they are “ready” to learn. Many students selected pharmacy as a major in part from the desire to help people, but also due to their fascination and intrigue with how such small amounts of various medicinal substances have such profound effects on the body. Many of these students also believe that they only need to learn about management after they graduate, and then only if they take on a managerial or administrative position at their pharmacy. The first section of this book makes the case that management skills are important for all people and pharmacists, regardless of their position or practice setting. In an environment of increasingly scarce resources and higher accountability, we also help the reader to understand and create the value proposition for themselves, their services, and their organization. After establishing the need for management in both our personal and professional lives, the next four sections describe the management functions and resources that are common to all pharmacy practice settings (operations, people, money, traditional pharmacy goods, and services). Chapters within each section focus on important aspects of each function or resource.
As pharmacy practice moves from a product orientation to a patient orientation, there are unique challenges that arise in managing the value-added services that pharmacists are developing to meet patient needs in medication therapy management. A section of this book is dedicated to the planning, implementation, and reimbursement of these new patient care services offered by pharmacists.
Several chapters are dedicated to describing the risks inherent in pharmacy practice, and the impact that laws, regulations, and medication errors have on pharmacy management. The final section describes how management functions are applied in specific pharmacy practice settings and settings in unique health systems.