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Dr. Moczygemba is an associate professor and Director of the Center for Pharmacy Practice Transformation at the Virginia Commonwealth University (VCU) School of Pharmacy. Her research program focuses on working with communities and health-systems to mitigate health disparities by developing patient-centered interventions to optimize medication-related health outcomes. She has worked to advance the health care of homeless individuals, older adults, and those living in rural areas through the development, implementation, and evaluation of care models that integrate pharmacists with health care teams. Dr. Moczygemba is currently a VCU Blick Scholar and was a National Institute of Health KL2 Scholar from 2010 to 2013. She received the 2008 University of Texas College of Pharmacy Distinguished Young Alumnus Award. She received her PharmD and PhD from the University of Texas at Austin College of Pharmacy.

Dr. Zgarrick is Acting Dean and professor of the School of Pharmacy at Northeastern University’s Bouvé College of Health Sciences. He received his BS degree in pharmacy from the University of Wisconsin and MS and PhD in pharmaceutical administration from the Ohio State University. He has practice experience in both independent and chain community pharmacy settings. He teaches courses in pharmacy management, business planning for professional services, and drug literature evaluation. His research interests are in pharmacist workforce issues, professional service development, and the use of evidence-based medicine by pharmacists.



After completing this chapter, readers should be able to

  1. Identify changes in the roles of pharmacists since the early 1900s.

  2. Describe how pharmacy practitioners and educators viewed the need for management skills as the roles of pharmacists evolved.

  3. Identify principal domains of pharmacy care.

  4. Describe how management skills and functions fit within the context of providing medication therapy management services.

  5. Identify myths surrounding the practice of pharmacy and health care as a business.

  6. Evaluate the need for a management perspective to better serve patients and improve outcomes to drug therapy.

  7. List the managerial sciences and describe their use as tools to assist pharmacists in practice.


Mary Quint has just completed the first 2 years of a Doctor of Pharmacy curriculum. Despite many long hours of hard work and a few anxious moments preparing for examinations, she has been pleased with her educational experience. She perceives that as she continues progressing through the curriculum, the upcoming courses will be more integrated and directly applicable to pharmacy practice. She is especially excited about taking courses in pharmacology and therapeutics so that she can “really learn about how to be a pharmacist.” As she glances down at her schedule and sees that she is enrolled in a required course in pharmacy management, her enthusiasm becomes somewhat tempered. She immediately consults with fellow students on what they have heard about the course, and they tell her that the course is about “finance, accounting, personnel management, and ...

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