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Dr. Bynum is an assistant professor with the Belmont University College of Pharmacy. Dr. Bynum received a BA degree in psychology and MS in wellness and a PhD in pharmacy administration from the University of Mississippi. Her professional experience includes human resource training and development and directing market services for health services groups. She teaches courses in pharmacy management and communications. Dr. Bynum’s research focuses on human resource management and organizational behavior issues such as psychological contracts, equity sensitivity, and organization citizenship behaviors.



After completing this chapter, readers should be able to

  1. Compare and contrast the role various federal employment laws play in the pharmacy workplace.

  2. Describe what is meant by “sexual harassment” and how employers and employees can resolve issues of quid pro quo and hostile work environments.

  3. Discuss the concept of drug testing and why it is necessary in the pharmacy workplace.

  4. Identify the best ways to resolve pharmacy robbery, burglary, theft, and shoplifting incidents.

  5. Describe fundamental issues in occupational safety.


Michael Davis is a brand new pharmacy school graduate, and after receiving his pharmacist license, is immediately made store manager at Bruin Drug and Apothecary, a large chain pharmacy located in the Midwest and Southern United States. Michael is excited about his managerial position. There are two clerks, three pharmacy technicians, and one other pharmacist at Michael’s store; all are female except the other pharmacist. After a couple of months, one of the pharmacy technicians approaches Michael and tells him that Mark, the other pharmacist, has been making rather suggestive comments to her and that it makes her feel uncomfortable. Michael regularly plays golf with Mark and really likes him. Michael tells the technician not to worry about it, as he cannot imagine Mark saying anything close to what the technician is telling him.

A couple of weeks later, this same technician tells Michael that she noticed another technician taking some hydrocodone 10-mg tablets and placing them in her purse. After conducting an informal inventory of the hydrocodone in stock and noticing a shortage of 20 tablets, Michael calls both technicians into the break room and confronts the suspected employee. The employee adamantly denies this, but Michael is convinced she committed theft. He tells the suspected employee to wait in the break room while he and the technician making the complaint exit the room. Michael then calls the police. The police arrive 15 minutes later and after questioning the technician, determine that she, in fact, stole the hydrocodone.


  1. What are some of the principal workplace issues that involve federal employment laws?

  2. What are some of the skills and abilities managers must possess to ensure a safe and healthy working environment?

  3. What are the potential legal issues associated with drug testing in the ...

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