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ABOUT THE AUTHORS

Dr. Desselle is a professor of Social, Behavioral, and Administrative Pharmacy at Touro University California College of Pharmacy. His research program focuses on optimizing roles for pharmacy technicians, development of mentorship programs, and in promoting healthy organizational cultures and citizenship behaviors in professional settings. He is a Fulbright Specialist Scholar having completed a project to develop a Center of Assessment for the University of Pristina in Kosovo. Dr. Desselle is a Founding Editor-in-Chief of the international peer-reviewed journal, Research in Social and Administrative Pharmacy with graduate students and collaborations worldwide on various projects such as medication safety and medication adherence issues with informal caregivers. Dr. Desselle also is a primary author for the Pharmacy Management Tips of the Week on AccessPharmacy that accompany this textbook.

Dr. Moczygemba is an associate professor and associate director of the Texas Center for Health Outcomes Research and Education at The University of Texas College of Pharmacy. Her research program focuses on working with communities and health systems to mitigate health disparities by developing patient-centered interventions to optimize medication-related health outcomes. She has worked to advance the health care of homeless individuals, older adults, and those living in rural areas through the development, implementation, and evaluation of care models that integrate pharmacists with health care teams. She teaches in the health care systems course in the Doctor of Pharmacy (PharmD) program and is engaged in interprofessional education initiatives with a focus on quality improvement and patient safety.

Dr. Zgarrick is a professor in the School of Pharmacy at Northeastern University’s Bouvé College of Health Sciences. He received a BS degree in pharmacy from the University of Wisconsin and a MS and PhD in pharmaceutical administration from the Ohio State University. He has practice experience in both independent and chain community pharmacy settings. He has taught courses in pharmacy management, business planning for professional services, and drug literature evaluation. His scholarly interests include pharmacist workforce research, pharmacy management and operations, pharmacy education, and the development of post-graduate programs.

Dr. Alston is Associate Dean and professor, Savannah Campus, South University School of Pharmacy. He has over 30 years of experience in community pharmacy management, both as a chain pharmacy administrator and an independent pharmacy owner. He earned a Doctor of Pharmacy degree from the University of the Pacific and has published three best-selling management books, The Bosshole Effect—Managing People Simplified and The Ten Things A New Manager Must Get Right From the Start, and Own Your Value- The Real Future of Pharmacy Practice. His passion lies in teaching the next generation of pharmacists how to create value for the stakeholders they serve.

LEARNING OBJECTIVES

LEARNING OBJECTIVES

After completing this chapter, readers should be able to

  1. Identify changes in the roles ...

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