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About the Authors: Dr. Desselle is professor of Social, Behavioral, and Administrative Pharmacy at Touro University California College of Pharmacy. His research program focuses on optimizing roles for pharmacy technicians, development of mentorship programs, and in promoting strong organizational cultures and positive citizenship behaviors in professional settings. He is a Fulbright Specialist Scholar having completed a project to develop a Center of Assessment for the University of Pristina in Kosovo. Dr. Desselle is Founding Editor-in-Chief of the international peer-reviewed journal, Research in Social and Administrative Pharmacy with graduate students and collaborations worldwide on various projects such as medication safety and medication adherence issues with informal caregivers. Dr. Desselle also is a primary author for the Pharmacy Management Tips of the Week on AccessPharmacy that accompany this textbook.

Dr. Hohmeier is associate professor of Clinical Pharmacy and Translational Science at the University of Tennessee Health Science Center College of Pharmacy (UTHSC) in Nashville, TN. His research primarily focuses on studying the implementation and sustainability of clinical patient-care services in the community pharmacy practice setting as a means to improve patient access to quality, cost-effective health care. Dr. Hohmeier also serves as the Director of Community Affairs for UTHSC College of Pharmacy and is the UTHSC PGY-1 Community-based Residency Program Director, overseeing sites in both chain and independent pharmacy practice across Tennessee. He maintains an active practice site with Kroger Pharmacy in the Nashville area.

Dr. Keresztes has dedicated her career to pharmacy technician issues. For over three decades, she was the coordinator of an ASHP/ACPE Pharmacy Technician Program at South Suburban College in Illinois offering courses to both adults and high school students. Dr. Keresztes has been an active member of the Pharmacy Technician Accreditation Commission (PTAC) with responsibilities to both ASHP and ACPE. Her recognitions include serving as an originator of the Pharmacy Technician Certification Board’s (PTCB’s) national exam, a founder of the Pharmacy Technician Educators Council (PTEC), and consultant editor for the Journal of Pharmacy Technology. Currently, Dr. Keresztes is involved with Talent First PBC, whose primary overall goal is to attract gifted young people from underserved backgrounds to the profession of pharmacy and to examine ways in which the education and effectiveness of pharmacy technicians can be advanced.



After completing this chapter, readers should be able to

  1. Provide a brief historical context behind the employment of technicians and other support personnel in pharmacy.

  2. Describe the education, training, and requisite knowledge of technicians, including recent changes at state and federal levels.

  3. Describe recent evolutions in the roles of pharmacy technicians.

  4. Discuss personnel management issues related to pharmacy technicians specifically and best practices for motivating them and keeping them committed to the profession and to their current employer.

  5. Discuss how technicians ...

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