Skip to Main Content

Topic: Conflict Management and Effective Teams, Lecture Outline

  1. Learning Objectives

    • Discuss the nature of and connection between communication, conflict, and teams.

    • Review factors that contribute to team conflicts.

    • Describe conflict communication management models and strategies.

    • Apply conflict communication management models and strategies.

  2. Communication and Conflict

    • How is communication meaning created between people and groups?

    • What are the consequences of our communication—verbal and nonverbal?

    • How can communication impact our organizations and teams?

  3. Communication Model on Conflict and/or Teams

    • Select an actional communication model that explains how communication functions in general.

    • Break down the model to describe the model’s elements, process, and/or characteristics.

    • Provide a workplace or school-based example of how the model functions in applied situations.

  4. Team Conflict

    • Discuss factors that impact team conflict.

      • Structural or organizational factors that are external to the team that increase or decrease team conflict

      • Team factors that are internal to the team that increase or decrease team conflict

    • Select 2–3 actionable models that explain how conflict functions in teams.

      • Select models that help students understand how teams develop and function over time and/or how team conflict can be deconstructed and resolved.

    • Break down models to describe the model’s elements, process, and/or characteristics.

    • Provide workplace or school-based examples of how the model functions in applied situations.

  5. Activities

    • Divide students into groups.

    • Ask groups to write down and share with audience examples of the models’ functions in either their past experience or hypothetical situations inspired by past experiences.

    • Have each group share their example and highlights of their group discussion about the models.

    • Have class discuss the advantages and disadvantages of the different models in relation to examples and the potential to use these models effectively in the future.

  6. Conclusions

    • Debrief the lecture and activities.

    • Provide suggestions for using the models in the future.

Possible Models

  • Tuckman Team Model

  • DISC Model

  • GRIP Model

  • Thomas-Kilmann Conflict Mode Model

  • Lencioni Model

  • Process View of Conflict Model

The above list of possible models is not exhaustive. There are many models within communication, psychology, sociology, organizational, and business studies, so choose models that best fit the experiences and needs of your students.

Further Readings and References

+
Cahn  D, Abigail  R. Managing Conflict Through Communication. 5th ed. Boston, MA: Pearson Education; 2014.
+
Franz  TM. Group Dynamics and Team Interventions: Understanding and Improving Team Performance. Malden, MA: Blackwell; 2012.
+
Frey  LR, ed. New Directions in Group Communication. Thousand Oaks, CA: SAGE; 2002.
+
Lencioni  P. Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators. San Francisco, CA: Jossey-Bass; 2005.
+
Littlejohn  SW, Domenici  K. Engaging Communication in Conflict: Systemic Practice. Thousand Oaks, CA: SAGE; 2001.
+
Natvig  D, Stark  NL. A project team analysis using Tuckman's model of small-group development. J Nurs Educ. 2016;55(12):675–681. https://doi.org/10.3928/01484834-20161114-03
+
Rickards  T, Moger ...

Pop-up div Successfully Displayed

This div only appears when the trigger link is hovered over. Otherwise it is hidden from view.