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The purpose of this activity is to allow students to practice their verbal communication with diverse patients in the form of a medication consultation.

Learning Objectives
  1. Demonstrate appropriate medication counseling for patients from culturally diverse backgrounds.

  2. Identify actual or potential medication therapy problems associated with one’s culture.

  3. Gain cultural awareness by exploring cultural beliefs and practices.

  4. Examine your own potential biases regarding cultural competence.

  5. Develop a healthy attitude that is respectful of various cultures.

Foundational Knowledge Required

Patient interviewing skills, patient counseling skills, Pharmacists’ Patient Care Process knowledge, use of drug information resources

Suggested Resources
  • Sias JJ, Loya AM, Rivera JO, Shenberger-Trujillo JM. Cultural competency. In: DiPiro JT, Talbert RL, Yee GC, Matzke GR, Well BG, Posey LM, eds. Pharmacotherapy: A Pathophysiologic Approach. 10th ed. McGraw-Hill Education; 2017:chap e2.

  • Berger BA, Diggs AK, Kavookjian J. Patient counseling; cultural competence; communicating with patients who have literacy limitations. In: Berger BA, ed. Communication Skills for Pharmacists: Building Relationships, Improving Patient Care. 3rd ed. Washington, DC: American Pharmacists Association; 2009:chap 5, chap 15, chap 17.

  • Halbur KV, Halbur DU, eds. Essentials of Cultural Competence in Pharmacy Practice. Washington, DC: American Pharmacists Association; 2008.

  • American Association of Colleges of Pharmacy. Cultural Competence Resources.

Assignment Instructions

This activity can be completed individually. The student may also recruit a partner to play the role of the patient.

Intern Pharmacist

Review the Student Activity—Patient Cases and practice counseling each patient appropriately (either out loud to yourself or with a partner role-playing as a patient). Utilize one of the sample rubrics (Comprehensive Patient Counseling Assessment or Abbreviated Patient Counseling Assessment) to ensure all necessary aspects of the consultation are covered. Have your patient fill out the rubric following your consultation and provide feedback on what areas were covered well and what was missing. Answer the follow-up questions. Contact your instructor for feedback or questions regarding your answers to the Student Activity—Patient Cases questions.

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