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In this activity, one student will fulfill the role of a pharmacy intern and be asked a drug information question by another student playing a health care provider. To provide the most appropriate response, the pharmacy intern should ask the health care provider follow-up questions in order to gather additional relevant information and to clarify any underlying context associated with the inquiry. Successful completion of the activity will require students to apply basic therapeutic knowledge, and to employ effective communication, drug information, time management, and clinical decision-making skills.

Learning Objectives
  1. Distinguish general vs targeted drug information questions in presentation and strategy.

  2. Recognize and evaluate patient-specific variables most likely to influence clinical decision-making.

  3. Employ effective communication techniques in order to clarify relevant information.

  4. Utilize suitable references to locate and utilize drug information.

  5. Develop an appropriate therapeutic response to a targeted drug-related inquiry.

  6. Present a compelling verbal recommendation to a health care provider (in response to a targeted inquiry).

  7. Maintain precision and professionalism within a time-sensitive encounter.

Foundational Knowledge Required

Basic health care provider communication skills, understanding of prescription insurance formulary systems, pharmacotherapy and disease state guidelines related to diabetes, selection and use of drug information resources

Suggested Resources
  • Kier KL. Drug information and drug literature evaluation. In: Nemire RE, Kier KL, Assa-Eley M. Pharmacy Student Survival Guide. 3rd ed. New York, NY: McGraw-Hill Education; 2015.

  • Ghaibi S, Ipema H, Gabay M; American Society of Health System Pharmacists. ASHP guidelines on the pharmacist's role in providing drug information. Am J Health Syst Pharm. 2015;72(7):573-577.

  • Calis KA, Sheehan AH. Formulating effective responses and recommendations: a structured approach. In: Malone PM, Kier KL, Stanovich JE, Malone MJ. Drug Information: A Guide for Pharmacists. 5th ed. New York, NY: McGraw-Hill Education; 2013.

Assignment Instructions

The practicing student in this activity will serve as the pharmacy intern. A second student will serve as the health care provider.

The pharmacy intern should refer to the Pharmacy Intern Guide and Answer Sheet to become familiar with the activity flow, and to record your responses as instructed. The student serving in this role will require access to drug information references during the activity.

The health care provider should refer to the Health Care Provider Guide to become familiar with the activity flow, as well as with the patient case scenario therein. The student serving in this role should have the EMR Patient Snapshot available throughout the encounter for their reference, and so that it can be provided to the pharmacy intern as well, when appropriate.

Upon completion of the activity, the student playing the health care provider should provide feedback to the practicing student (pharmacy intern) regarding outcomes such as appropriateness of response, time management, and effectiveness of communication.

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