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Learning Objectives

After completing this chapter, the reader will be able to:

  • Explain the changing environment for quality measurement and performance reporting in health care.

  • Define quality and value in the context of health care services.

  • Define quality measures and explain their development.

  • Delineate the concepts of structure, process, and outcomes for quality assessment.

  • Describe a systematic method for quality improvement.

  • Define health equity and health disparities and how to improve health quality for all groups.

  • Explain the role of performance indicators in quality improvement.

  • Draft a performance indicator related to the medication use system.

  • Discuss quality improvement techniques applied in drug information practice.


Key Concepts

  • image The term “value” has been assigned many definitions, but within health care, it usually reflects the ratio of quality and costs (value = quality/cost).

  • image Significant drivers for greater transparency in the quality and value of health care services include the federal government, employers that provide health care benefits, and accreditation organizations such as The Joint Commission (TJC).

  • image Quality improvement is prospective, continuous, team oriented, nonpunitive, systems oriented, customer focused, and data driven.

  • image A common methodology for quality improvement is known as FOCUS-PDCA (Find, Organize, Clarify, Understand, Select, Plan, Do, Check, Act).

  • image Donabedian’s framework for quality assessment in health care includes the key elements of structure, process, and outcomes.

  • image Performance indicators are used to measure quality as part of the “Check” function of quality improvement. The indicators are an aspect of care and typically focus on the process or outcomes of a care system.

  • image Performance indicators can be subdivided into sentinel (occurrence of a serious event) or aggregate categories. Aggregate indicators are further divided into continuous or rate-based indicators.

  • image A commitment to health equity and the elimination of health disparities are necessary to achieve optimal health for all.

  • image Medication use evaluation is often part of an organization’s overall performance improvement program that uses definitions of safe and effective use of medications to assess components of the medication use process.

  • image Performance, as demonstrated by data collected in the performance improvement process, not meeting the defined standard or threshold, or falling outside the control limits (for ongoing or follow-up assessments) indicates that intervention to improve performance is necessary.


Value-driven health care is being touted as the future model for health care in the United States.1,2 image The term “value” has been assigned many definitions, but within health care, it usually reflects the ratio of quality and costs (value = quality/cost). Thus, value is optimized by enhancing quality while minimizing cost. Although it was traditionally assumed that higher quality would only be possible through higher expenditures, the medical community has learned that improving the quality of care may lead to long-term control of health care costs. Health care administrators have long been attentive to measuring expenditures on care and have developed cost-accounting systems that have allowed determination of ...

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