Skip to Main Content

Relationship-Centered Communication and Top 200 Counseling

Level of activity: Beginner

Setting: Classroom


ACPE Standards 2016: 1.1, 2.1, 2.3, 3.2, 3.6, 4.4

EPAs: Patient Care Provider Domain (collect, analyze, care planning, implement)

PPCP: Collect, Implement, Communicate

Instructors can request access to the Instructor's Guide on AccessPharmacy. Email Customer Success ( for more information.


Krista Dominguez-Salazar, PharmD, PhC, is Associate Professor of Pharmacy Practice at University of New Mexico College of Pharmacy. She received her Doctor of Pharmacy degree from the University of New Mexico. Post-graduation she practiced as a Pharmacist Clinician specializing in diabetes education and management on a multidisciplinary team in a private practice endocrinology clinic. Currently, she is a Pharmacist Clinician at Albuquerque Health Care for the Homeless and provides diabetes care as part of a medical team. In addition to her work as an advanced practice pharmacist, Dr. Salazar has pursued certification in motivational interviewing and is a certified Academy of Communication in Healthcare Facilitator for the Relationship-Centered Communication (RCC) framework.

Alexandra Herman, PharmD, is Assistant Professor of Pharmacy Practice at University of New Mexico College of Pharmacy. She received her PharmD from University of New Mexico and then completed a 2-year fellowship in Cardiovascular Pharmacotherapy at the University of New Mexico. She serves as an internal medicine preceptor for pharmacy students at an acute-care teaching hospital and is a co-medical director of the Reproductive Health TeleECHO Clinic. Dr. Herman is the coordinator for the UNM College of Pharmacy’s Aspects of Patient Care pharmacy skills lab course series and is the instructor of the P1 spring skills lab.

L. Douglas Ried, BS, MS, PhD is Associate Dean for Assessment and Professor of Pharmacy Practice at University of New Mexico College of Pharmacy. Dr. Ried earned his BS in Pharmacy degree from the University of Washington and MS and PhD degrees from the University of Minnesota. Dr. Ried’s academic focus is on curricular improvement and assessment.

Brief Overview and Setting

The purpose of this activity is to assess students on their management of a typical community pharmacy patient encounter, with a focus on their ability to incorporate relationship-centered communication (RCC) skills into a patient counseling encounter and counsel on a Top 200 medication. This activity takes place in the laboratory curriculum at University of New Mexico with approximately 70 students in the first semester of their first professional year of a 4-year pharmacy curriculum. Approximately 70 students, as part of one 4-hour OSCE session, participate in the activity. The skills lab has an associated, weekly 1-hour lecture session each week; during the week prior to the OSCE, this 1-hour block is used as an optional review session.

In their P1 year skills lab, students are introduced to the Top 200 medications and are ...

Pop-up div Successfully Displayed

This div only appears when the trigger link is hovered over. Otherwise it is hidden from view.