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Strengthening Teams through Conflict Management and Strengths-Based Leadership

Level of activity: Beginner

Setting: Classroom


ACPE Standards 2016: 3.4, 3.6, 4.1, 4.4

EPAs: Interprofessional Team Member (Collaborate)

PPCP: Collaborate, Communicate

IPEC Core Competencies: Interprofessional Teamwork and Team-Based Practice

Instructors can request access to the Instructor's Guide on AccessPharmacy. Email Customer Success ( for more information.


Courtney L. Bradley, PharmD, BCACP, is Assistant Professor of Clinical Sciences and Applied Laboratory Coordinator at High Point University Fred Wilson School of Pharmacy. Dr. Bradley received her Doctor of Pharmacy degree from the University of North Carolina Eshelman School of Pharmacy. She completed a post-graduate community pharmacy residency at Kroger Pharmacy and the University of Cincinnati College of Pharmacy. Afterward, she completed an academic fellowship in Pharmaceutical Care Labs at the University of North Carolina Eshelman School of Pharmacy. Her practice site is at Deep River Drug in High Point, North Carolina, where she practices at an independent pharmacy. Dr. Bradley is the director of the clinical skills laboratory at High Point University, where she coordinates a six-semester laboratory series.

Julie B. Cooper, PharmD, BCPS AQ-Cardiology, BCCP, CPP, is Associate Professor of Clinical Sciences at High Point University Fred Wilson School of Pharmacy. Dr. Cooper received her Doctor of Pharmacy degree from the Eshelman School of Pharmacy at the University of North Carolina at Chapel Hill and completed a post-graduate pharmacy practice and a cardiology specialty residency at UNC Hospitals. She practiced as a member of a team of cardiology pharmacists in an integrated practice model at Cone Health in Greensboro, North Carolina, for 12 years prior to joining the faculty of High Point University in 2016. Her current practice site is High Point Medical Center Transitional Care Clinic, where she provides chronic cardiovascular disease state management. Dr. Cooper is the course coordinator for the first pharmacotherapy course and a contributing content expert to the clinical skills lab for second-year pharmacy students at High Point University.

Elizabeth H. Jeter, Ph.D., is Assistant Professor of Human Relations at High Point University David R. Hayworth College of Arts and Sciences. Dr. Jeter received her Doctorate in Communication Studies at the University of South Florida with a focus on organizations and interprofessional collaboration. Her research examines leadership, teams, conflict, and culture in health care.

Brief Overview and Setting

Pharmacy education often involves group work or teamwork early in the pharmacy curriculum in which students are placed in groups for various class projects. Additionally, the Accreditation Council for Pharmacy Education (ACPE) 2016 Standards call for early implementation of team-based interprofessional education (IPE) experiences.1 Although students participate in these experiences, there is often limited direct instruction on essential teamwork skills and behaviors. This may help explain mixed outcomes found in early IPE interventions.2...

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