Sections View Full Chapter Figures Tables Videos Annotate Full Chapter Figures Tables Videos Supplementary Content +++ CHAPTER 1: PATIENT COMMUNICATION +++ General References +1. +Dean S, Mathers JM, Calvert M, et al. “The patient is speaking”: discovering the patient voice in ophthalmology. Br J Ophthalmol. 2017;101(6):700–708. [PubMed: 28455280] +2. +Hausman A. Taking your medicine: relational steps to improving patient compliance. Health Mark Q. 2001;19(2):49–71. [PubMed: 11873456] +3. +Llyod M, Bor R, Noble LM. Clinical Communication Skills for Medicine. 4th ed. Edinburgh, Scotland: Elsevier; 2018.+4. +Wanzer MB, Booth-Butterfield M, Gruber K. Perceptions of health care providers’ communication: relationships between patient-centered communication and satisfaction. Health Commun. 2004;16(3):363–383. [PubMed: 15265756] +++ Technique-Specific References +++ 1.2 Patient Privacy +5. +Chen JQ, Benusa A. HIPAA security compliance challenges: the case for small healthcare providers. International Journal of Healthcare Management. 2017;10(2):135–146.+6. +Eap SH. Optometry Law. Denver, CO: Outskirts Press; 2012.+7. +Sterling R. Defend your practice against HIPAA violations. Med Econ. 2015;92(5):52–57. [PubMed: 26299042] +8. +U.S. Department of Health and Human Services, Center for Disease Control and Prevention, https://www.cdc.gov/phlp/publications/topic/hipaa.html. Accessed July 21, 2021.+9. +U.S. Department of Health and Human Services, Health Information Privacy, https://www.hhs.gov/hipaa/for-professionals/compliance-enforcement/index.html Accessed July 21, 2021. +++ 1.3 Case History +10. +Ettinger ER. Professional Communications in Eye Care. Boston, MA: Butterworth-Heinemann; 1993.+11. +Makoul G, Zick A, Green M. An evidence-based perspective on greetings in medical education. Arch Intern Med.[Archives of Internal Medicine Full Text] 2007;167(11):1172–1176. [PubMed: 17563026] +12. +Maguire P, Pitceathly C. Key communication skills and how to acquire them. BMJ. 2002;325(7366):697–700. [PubMed: 12351365] +13. +Pace C. Communication skills in optometry – case history and case disposition. In: Rosenfield M, Logan N, eds. Optometry: Science, Techniques, and Clinical Management. 2nd ed. Butterworth-Heinemann; 2009:419–430. +++ 1.4 Presenting Examination Results to a Patient +14. +Cooke S, Wakefield A, Chew-Graham C, Boggis C. Collaborative training in breaking bad news to patients. J Interprof Care. 2003;17(3):307–309. [PubMed: 12879906] +15. +Dawn AG, Santiago-Turla C, Lee PP. Patient expectations regarding eye care: focus group results. Arch Ophthalmol.[Archives of Ophthalmology Full Text] 2003;121(6):762–768. [PubMed: 12796245] +++ 1.5 Verbal Presentation of Your Patient to a Colleague, Preceptor, or Attending Supervisor +16. +Chan MY. The oral case presentation: toward a performance-based rhetorical model for teaching and learning. Med Educ Online. 2015;20:28565. [PubMed: 26194482] +17. +Rodin R, Rohailla S, Detsky AS. The oral case presentation: time for a “refresh”. J Gen Intern Med. 2021;36(12):3659–3664. [PubMed: 34595681] +18. +Wiese J, Saint S, Tierney LM. Using clinical reasoning to improve skills in oral case presentation. Semin Med Pract. 2002;5(3):29–36. +++ 1.6 Writing an Assessment ... Your Access profile is currently affiliated with [InstitutionA] and is in the process of switching affiliations to [InstitutionB]. Please select how you would like to proceed. Keep the current affiliation with [InstitutionA] and continue with the Access profile sign in process Switch affiliation to [InstitutionB] and continue with the Access profile sign in process Get Free Access Through Your Institution Learn how to see if your library subscribes to McGraw Hill Medical products. Subscribe: Institutional or Individual Sign In Error: Incorrect UserName or Password Username Error: Please enter User Name Password Error: Please enter Password Sign in Forgot Password? Forgot Username? Download the Access App: iOS | Android Sign in via OpenAthens Sign in via Shibboleth You already have access! Please proceed to your institution's subscription. Create a free profile for additional features.