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Dr. Spies is an associate professor at the University of Oklahoma College of Pharmacy. He completed a B.S. in Pharmacy at Southwestern Oklahoma State University, an M.B.A. and J.D. at the University of Oklahoma and a Ph.D. in Pharmacy Administration at the University of Mississippi School of Pharmacy. At the University of Oklahoma, Dr. Spies teaches professional students about pharmacy law/ethics, leadership, and management. His current research interests focus on professionalism, generational differences, psychological contract violations, and the role of exercise in pharmacy students' well-being.

After completing this chapter, readers should be able to

  1. Compare and contrast the role various federal employment laws play in the pharmacy workplace.

  2. Describe what is meant by “sexual harassment” and how employers and employees can resolve issues of quid pro quo and hostile work environments.

  3. Discuss the concept of drug testing and why it is necessary in the pharmacy workplace.

  4. Determine the appropriate steps in preventing a successful false imprisonment lawsuit.

  5. Identify the best ways to resolve pharmacy robbery, burglary, theft and shoplifting incidents.

  6. Describe fundamental issues in occupational safety.

  7. Identify and discuss methods to maximize employee productivity and minimize turnover, such as career planning and use of employee assistance programs.

  8. Discuss potential workplace issues associated with intergenerational dynamics and other aspects of managing an increasingly diverse workforce.

Michael Davis is a brand new pharmacy school graduate, and after receiving his pharmacist license, is immediately made store manager at Sooner Drug and Apothecary, a large chain pharmacy located in the Midwest and Southern United States. Michael is excited about his managerial position. There are two clerks, three pharmacy technicians and one other pharmacist at Michael's store, all women employees except for the other pharmacist. After a couple months, one of the pharmacy technicians approaches Michael and tells him that Mark, the other pharmacist, has been making rather suggestive comments to her and that it makes her feel uncomfortable. Michael regularly plays golf with Mark and really likes him, as they have similar interests. Michael tells the technician not to worry about it, as he cannot imagine Mark saying anything close to what the technician is telling him.

A couple of weeks later, this same technician tells Michael she noticed another technician taking some hydrocodone 10-mg tablets and placing them in her purse. After conducting an informal inventory of the hydrocodone in stock and noticing a shortage of 20 tablets, Michael calls both technicians into the break room and confronts the suspected employee. The employee adamantly denies this, but Michael is convinced she committed theft. He tells the suspected employee to wait in the break room while he and the technician making the complaint exit the room. Michael then locks the door to the break room and calls the police. The police arrive 15 minutes later and after questioning the technician, determine that she, in fact, stole the hydrocodone.

After terminating the technician's employment, Michael decides to ...

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