Ms Belsey is vice president of college relations and professional recruitment for Rite Aid Corporation. Michele received a B.S. in pharmacy from Duquesne University in 1992. She has been with Rite Aid Corporation since that time and has been involved with the company's development training and recruitment since 1998. Her department specializes in talent acquisition throughout the company. Ms. Belsey has served on 13 colleges/schools of pharmacy advisory boards.
After completing this chapter, readers should be able to
Describe the career paths a chain community pharmacy can create and implement based on new pharmacy practices.
Evaluate contemporary management culture and how it can apply or applies to chain community practice.
Define the competencies chain community management prefers for their pharmacists.
List the steps in identifying and creating management positions for pharmacists in chain community practice.
Identify unique opportunities for pharmacists in chain community practice.
Pharmacist Judy Davis was working in the local chain pharmacy, Remedies, when a patient approached the counter and asked the pharmacy technician if they were giving pneumonia immunizations. The technician replied, “Yes, we are giving immunizations today, and we provide them everyday, so would you like to have one today? We can take care of you here.” Smiling, the patient, John, quickly replied, “Yes, I would like to have one today.”
“Great, please provide us with your insurance cards, and we can see if your insurance covers immunizations. You will need to stay about 20 minutes after we give you the shot. Does this work with your schedule today?” replied the pharmacy technician.
About 10 minutes later, the pharmacy technician called for the patient to let them know that their insurance will pay for the immunization.
“The insurance does pay for the immunization, and there is a $10.00 co-pay. If you can pay for this at this time, then the pharmacist can take care of you in a few minutes.”
The patient paid and then proceeded to the waiting area next to the consultation room. About 5 minutes later, Judy walked over to the patient and asked him to come with her to the consultation area so they can review some paperwork.
Judy proceeded to ask the patient a series of questions and provided additional information about the immunization and the procedure. Once the immunization was complete, Judy asked the patient to remain in the consultation area for about 20 minutes.
The patient quickly replied, “Thank you so much for giving me my immunization. This is a simple and convenient way of getting my pneumonia vaccination. Again, thank you very much.”
Pharmacist Judy returned to the prescription area and mentioned to the technician that she is so happy that as a pharmacist she can provide immunizations to her patients as a convenient option to help them stay healthy.