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About the Author: Dr. Bynum is an Associate Professor with the Belmont University College of Pharmacy. She received a BA degree in psychology and MS in wellness from the University of Mississippi and a PhD in pharmacy administration from the University of Mississippi. She teaches courses in pharmacy management, human resource management, and the U.S. healthcare system and communications. Dr. Bynum’s research focuses on human resource management, the student pharmacist experience, and organization citizenship behaviors.

Dr. Holmes is an Associate Professor with the School of Pharmacy and research associate professor of the Research Institute for Pharmaceutical Sciences, both at the University of Mississippi. Dr. Holmes received her Doctor of Pharmacy (PharmD) degree and MS in pharmacy administration from Duquesne University and PhD in pharmacy administration from the University of Mississippi. She taught pharmacy management for 7 years and currently teaches pharmacy law, personal finance, and health care policy. Her research focuses on organizational behavior, human resource management, and service implementation in community pharmacy practice.



After completing this chapter, readers should be able to

  1. Compare and contrast the role various federal employment laws play in the pharmacy workplace.

  2. Describe what is meant by “sexual harassment” and how employers and employees can resolve issues of quid pro quo and hostile work environments.

  3. Discuss the concept of drug testing and why it is necessary in the pharmacy workplace.

  4. Identify the best ways to resolve pharmacy robbery, burglary, theft, and shoplifting incidents.

  5. Describe fundamental issues in occupational safety.


Michael Davis is a brand new pharmacy school graduate, and after receiving his pharmacist license, is immediately promoted to store manager at Bruin Drug and Apothecary, a large chain pharmacy located in the Midwest and Southern United States. Michael is excited about his managerial position. There are two clerks, three pharmacy technicians, and one other pharmacist at Michael’s store; all are female except the other pharmacist. After a couple of months, one of the pharmacy technicians approaches Michael and tells him that Mark, the other pharmacist, has been making rather suggestive comments to her and that it makes her feel uncomfortable. Michael regularly plays golf with Mark and really likes him. Michael tells the technician not to worry about it, as he cannot imagine Mark saying anything close to what the technician is telling him.

A couple of weeks later, this same technician tells Michael that she noticed another technician taking some hydrocodone 10-mg tablets and placing them in her purse. After conducting an informal inventory of the hydrocodone in stock and noticing a shortage of 20 tablets, Michael calls both technicians into the break room and confronts the suspected employee. The employee adamantly denies this, but Michael is ...

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