@inbook{1150196935,
author={Carol J. Hermansen-Kobulnicky},
editor={Whalen, Karen and Hardin, Heather C.},
title={Oral and Nonverbal Communication in Medication Therapy Management},
booktitle={Medication Therapy Management: A Comprehensive Approach, 2e},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2018},
url={accesspharmacy.mhmedical.com/content.aspx?aid=1150196935}
}