@inbook{1173095019, author={Greg L. Alston and William Wynn}, editor={Zgarrick, David P. and Desselle, Shane P. and Moczygemba, Leticia R. and Alston, Greg}, title={OPERATIONS MANAGEMENT}, booktitle={Pharmacy Management: Essentials for All Practice Settings, 5e}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2020}, url={accesspharmacy.mhmedical.com/content.aspx?aid=1173095019} }