@inbook{1173097374,
author={Erin R. Holmes and Leigh Ann Bynum},
editor={Zgarrick, David P. and Desselle, Shane P. and Moczygemba, Leticia R. and Alston, Greg},
title={CUSTOMER SERVICE},
booktitle={Pharmacy Management: Essentials for All Practice Settings, 5e},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2020},
url={accesspharmacy.mhmedical.com/content.aspx?aid=1173097374}
}