@inbook{6494722,
author={David A. Holdford},
editor={Warholak, Terri L. and Nau, David P.},
title={Chapter 3. The Business Case for Pharmacy Quality},
booktitle={Quality and Safety in Pharmacy Practice},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2010},
url={accesspharmacy.mhmedical.com/content.aspx?aid=6494722}
}