@inbook{6494843,
author={Donna West-Strum},
editor={Warholak, Terri L. and Nau, David P.},
title={Chapter 4. Health Care Organizations Involved in Quality Improvement},
booktitle={Quality and Safety in Pharmacy Practice},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2010},
url={accesspharmacy.mhmedical.com/content.aspx?aid=6494843}
}