@inbook{6494971,
author={Terri L. Warholak and Ginger G. Scott and Debra Legner},
editor={Warholak, Terri L. and Nau, David P.},
title={Chapter 5. Health Care Quality Improvement},
booktitle={Quality and Safety in Pharmacy Practice},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2010},
url={accesspharmacy.mhmedical.com/content.aspx?aid=6494971}
}