@inbook{6495158,
author={David A. Holdford},
editor={Warholak, Terri L. and Nau, David P.},
title={Chapter 6. Recognizing and Defining Quality Problems},
booktitle={Quality and Safety in Pharmacy Practice},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2010},
url={accesspharmacy.mhmedical.com/content.aspx?aid=6495158}
}