@inbook{6495526,
author={Susan J. Skledar and Robert J. Weber},
editor={Warholak, Terri L. and Nau, David P.},
title={Chapter 9. Measuring Medication Safety and Quality},
booktitle={Quality and Safety in Pharmacy Practice},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2010},
url={accesspharmacy.mhmedical.com/content.aspx?aid=6495526}
}