@inbook{6496652,
author={Terri L. Warholak and Mi Chi Song},
editor={Warholak, Terri L. and Nau, David P.},
title={Chapter 17. Implementing Your Own Pharmacy Quality Improvement Program},
booktitle={Quality and Safety in Pharmacy Practice},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2010},
url={accesspharmacy.mhmedical.com/content.aspx?aid=6496652}
}