@inbook{5256398,
author={Michelle T. Assa-Eley and Ceressa T. Ward and Eric H. Hobson},
editor={Nemire, Ruth E. and Kier, Karen L.},
title={Chapter 4. Communication: An Overview},
booktitle={Pharmacy Student Survival Guide, 2e},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2009},
url={accesspharmacy.mhmedical.com/content.aspx?aid=5256398}
}