@inbook{1102488050, author={Carol J. Hermansen-Kobulnicky, PhD, RPh}, editor={Angaran, David M. and Whalen, Karen}, title={Oral and Nonverbal Communication in Medication Therapy Management}, booktitle={Medication Therapy Management: A Comprehensive Approach}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2015}, url={accesspharmacy.mhmedical.com/content.aspx?aid=1102488050} }