@inbook{1108590967, author={David J. Ballard and Briget da Graca and David Nicewander}, editor={Greenberg, Raymond S.}, title={Quality of Care}, booktitle={Medical Epidemiology: Population Health and Effective Health Care, 5e}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2014}, url={accesspharmacy.mhmedical.com/content.aspx?aid=1108590967} }