TY - CHAP M1 - Book, Section TI - Cultural Competency A1 - Sias, Jeri J. A1 - Loya, Amanda M. A1 - Rivera, José O. A1 - Shenberger-Trujillo, Jessica M. A2 - DiPiro, Joseph T. A2 - Talbert, Robert L. A2 - Yee, Gary C. A2 - Matzke, Gary R. A2 - Wells, Barbara G. A2 - Posey, L. Michael PY - 2017 T2 - Pharmacotherapy: A Pathophysiologic Approach, 10e AB - KEY CONCEPTS Healthcare providers should strive toward cultural competency to improve care and access unique resources for patients and communities from diverse cultures and backgrounds. Changes in demographics in the United States, health disparities, and patient safety are among the reasons that cultural competency should be emphasized in healthcare. A variety of models recognize cultural competency as a process, not an achievement. Legal and regulatory issues surrounding cultural competency include understanding and interpreting accreditation standards for healthcare organizations and Title VI of the Civil Rights Act. Patients may enter the healthcare setting with a different explanation of their illnesses than found in the Western biomedical model (WBM). Cultural values and beliefs influence decisions and attitudes about healthcare, including race, ethnicity, age, gender, sexual orientation, and religious beliefs. Developing communication skills to interact with diverse population involves recognizing personal styles and cultural values of communication as well as barriers to patient understanding. Linguistic competency encompasses understanding the capacity of organizations and providers to communicate well with diverse populations such as patients with limited English proficiency (LEP), low literacy, or hearing impairments. Before practitioners can understand other cultures, they should understand personal and organizational values and beliefs. Skills for working with patients from diverse cultures include being able to listen to the patient’s perception of health, acknowledging differences, being respectful, and negotiating treatment options. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accesspharmacy.mhmedical.com/content.aspx?aid=1145216952 ER -