TY - CHAP M1 - Book, Section TI - Risk Assessment and Risk Communication A1 - McKay, Charles A. A2 - Nelson, Lewis S. A2 - Howland, Mary Ann A2 - Lewin, Neal A. A2 - Smith, Silas W. A2 - Goldfrank, Lewis R. A2 - Hoffman, Robert S. PY - 2019 T2 - Goldfrank's Toxicologic Emergencies, 11e AB - All health care professionals confront questions involving risk on a daily basis. In the area of toxicology, these questions take many forms. An anxious parent with questions about a child’s potentially toxic exposure, an urgent consultation for a critically ill patient in the emergency department or intensive care unit, a request to interpret a laboratory test, media requests for information about environmental public health issues, a response to a hazardous materials incident, and biopreparedness education all involve directed communication of information and recommendations. Toxicologists and Certified Specialists in Poison Information (CSPIs) must establish rapport and provide information, instructions, and when appropriate, reassurance, typically by telephone or in short face-to-face interactions. For CSPIs, attribution of a patient’s symptoms to one or more potential exposures is further complicated by the absence of visual clues usually available during a clinical evaluation. In addition, the true reason or concern for a call is often difficult to discern, given limited time and incomplete information transfer. Cultural issues also impact perception and communication. All of these situations require a knowledgeable, compassionate, and well-reasoned response to toxicologic concerns. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accesspharmacy.mhmedical.com/content.aspx?aid=1163005441 ER -