TY - CHAP M1 - Book, Section TI - CUSTOMER SERVICE A1 - Holmes, Erin R. A1 - Bynum, Leigh Ann A2 - Zgarrick, David P. A2 - Alston, Greg L. A2 - Moczygemba, Leticia R. A2 - Desselle, Shane P. Y1 - 2016 N1 - T2 - Pharmacy Management: Essentials for All Practice Settings, 4e AB - Dr. Holmes is an associate professor with the School of Pharmacy and research associate professor of the Research Institute for Pharmaceutical Sciences, both at the University of Mississippi. Dr. Holmes received her PharmD degree and MS in pharmacy administration from Duquesne University and PhD in pharmacy administration from the University of Mississippi. She taught pharmacy management for 7 years and currently teaches pharmacy law, personal finance, and health care policy. Her research focuses on organizational behavior, human resource management, and service implementation in community pharmacy practice. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/29 UR - accesspharmacy.mhmedical.com/content.aspx?aid=1129011171 ER -