TY - CHAP M1 - Book, Section TI - Standard Quality Improvement Tools and Techniques A1 - Howell, Michael D. A1 - Stevens, Jennifer P. Y1 - 2020 N1 - T2 - Understanding Healthcare Delivery Science AB - Chapter 3 reviewed the overwhelming evidence that healthcare today is neither safe nor high quality. We learned that the best available data indicate that in any given healthcare encounter we receive only about half of the right care,1 and that patients are also injured by care at an alarming frequency, resulting in tens or hundreds of thousands of preventable deaths per year.2,3 Fortunately, significant practical and scholarly work has created a set of tools that can help you improve both the safety and quality of care. In this chapter, we focus on standard healthcare improvement tools. Then, Chapter 9 will cover tools derived from Lean production. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/29 UR - accesspharmacy.mhmedical.com/content.aspx?aid=1167644349 ER -