TY - CHAP M1 - Book, Section TI - Chapter 13. Customer Service A1 - Holmes, Erin R. A1 - Bynum, Leigh Ann A2 - Desselle, Shane P. A2 - Zgarrick, David P. A2 - Alston, Greg L. PY - 2012 T2 - Pharmacy Management: Essentials for All Practice Settings, 3e AB - Dr. Holmes is an assistant professor with the School of Pharmacy and research assistant professor of the Research Institute for Pharmaceutical Sciences, both at the University of Mississippi. Dr. Holmes received a Pharm.D. degree and MS in pharmacy administration from Duquesne University and a Ph.D. in pharmacy administration from the University of Mississippi. She teaches courses in pharmacy management, pharmacy law, personal finance and health care policy. Her research focuses on organizational behavior, human resource management and operations management in community pharmacy practice. Dr. Holmes is codeveloper of RxSync Service, an adherence management program for community pharmacies. SN - PB - The McGraw-Hill Companies CY - New York, NY Y2 - 2024/03/29 UR - accesspharmacy.mhmedical.com/content.aspx?aid=56792841 ER -