RT Book, Section A1 Bodenheimer, Thomas A1 Grumbach, Kevin SR Print(0) ID 1171158802 T1 Quality of Health Care T2 Understanding Health Policy: A Clinical Approach, 8e YR 2020 FD 2020 PB McGraw Hill PP New York, NY SN 9781260454260 LK accesspharmacy.mhmedical.com/content.aspx?aid=1171158802 RD 2024/03/28 AB Each year in the United States, millions of people visit hospitals, physicians, and other caregivers and receive medical care of superb quality. But that’s not the whole story. Many patients’ interactions with the health care system fall short (Institute of Medicine, 1999, 2001). As of 2018, quality was improving slowly overall in the United States but lagging in some regions of the country; moreover, serious disparities exist, harming minority and low-income populations (US Department of Health and Human Services, 2018).